Effective Date: 08/10/2024
Last Updated: 08/10/2024
At KELVS, we are committed to providing our customers with high-quality products. If you are not completely
satisfied with your purchase, we’re here to help!
-
Return Eligibility
You may return items purchased from KELVS under the following conditions:
-
Items must be returned within 30 days of receipt.
-
Products must be unopened, unused, and in their original packaging to be eligible for a full
refund or
exchange.
-
If the product is opened or used, only exchanges for identical items will be allowed.
-
Non-Returnable Items
We cannot accept returns for the following items:
Any products marked as final sale or clearance items.
Opened products that have been used, due to hygiene reasons.
-
Initiating a Return
To initiate a return, please follow these steps:
-
Contact Us: Reach out to our customer service team at admin@kelvsint.com or call us at +92 312 499 5545 to request a return authorization. Please include your order number and the reason for the
return.
-
Obtain Authorization: You will receive a return authorization along with instructions on how to
return your
product.
-
Package Your Return: Securely package the item in its original packaging.
-
Ship Your Return: Send the package to (insert warehouse or return address). We recommend using a
traceable
shipping service and retaining your shipping receipt.
-
Exchanges
If you need to exchange an item for the same product (in cases of defective items), please contact
us with
your order number and details about the product you would like to exchange. We will guide you
through the
exchange process.
-
Shipping Costs
Shipping costs for return items are the responsibility of the customer, except in cases where the
product is
defective or was sent in error.
Original shipping costs are non-refundable.
-
Contact Us
If you have any questions regarding our return policy or the status of your return, please contact
us at:
Thank you for choosing KELVS! We value your satisfaction and appreciate your business.