Return & Exchange Policy

Return & Exchange Policy

At KELVS Skincare, customer satisfaction and product integrity are our highest priorities. We carefully inspect every product before dispatch. If you receive a damaged, defective, or incorrect item, we offer a straightforward 7-day return and replacement guarantee.

1. Eligibility for Returns & Exchanges

• The return request must be raised within 7 days of order delivery.
• The product must be unused, unopened, and in its original retail packaging with all safety seals and batch labels intact.
• Proof of purchase (Order ID, receipt, or registered phone number) is required.
• Due to hygiene and safety standards, opened or partially used skincare products cannot be returned unless a verified manufacturing defect is confirmed by our quality team.

2. How to Initiate a Return

1. Contact our Customer Care team with your Order Number and a brief explanation of the issue.
2. Provide clear photos or a short video showing the damaged or incorrect item alongside the outer box shipping label.
3. Our support team will verify the details within 24 business hours and guide you through reverse courier pickup or dispatch instructions.

3. Exchange Process

Once the returned item is received and inspected at our warehouse, a fresh replacement item will be dispatched to your address free of additional shipping charges.