Refund Policy

1. ⁠Returns

   You have 15 days from the date of delivery to request a return or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Proof of purchase or order number is required to process any return.
2. Non-Returnable Items

   Certain items are not eligible for returns:
   

   1. Products on sale or purchased during special promotions
   2. Gift cards
   3. Opened or used skincare products (for hygiene and safety reasons)
3. ⁠Refunds

   Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days. Please note that shipping fees are non-refundable.
4. Late or Missing Refunds

   If you haven’t received a refund yet, first check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at kelvsint@gmail.com
5. Exchanges

   We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at admin@kelvsint.com/+92 312 499 5545 with details and proof of the damage or defect.
6. Return Shipping

   Customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. Kelvs is not responsible for any lost or undelivered returns.
7. ⁠Contact Us

   If you have any questions regarding our return policy or the status of your return, please contact us at:
   

   • Email: admin@kelvsint.com
   • Phone: +92 312 499 5545
   • Business Hours: 10:00am - 05:00pm

Thank you for choosing KELVS! We value your satisfaction and appreciate your business.